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What Do New Jersey Hotels and Motels Have To Do To Ensure Guests’ Safety?

April 22nd, 2022

Whether you travel for vacation or for work, most of the time, you will be staying over night at a hotel or motel. Your hotel room becomes your home for the length of your stay. Because the room is your “home” away from home, you want to feel safe and secure. So what does the hotel have to do to ensure safety?

Under New Jersey law, innkeepers are simply required to take reasonable steps to prevent accidents and injuries to persons who are lawfully on their property. This is the case in security or negligent security situations. Assaults, sexual assaults, robberies and other physical attacks may be caused by inadequate security, improper lighting or design of the building or other such inadequate conditions of the premises.

If criminal activity is foreseeable, the innkeeper must take reasonable steps to make its premises safe for guests to prevent injuries. If innkeepers do not do that, they can be responsible for injuries their guests sustain as a result of an assault by a third-party on the premises, and even in a guest room.

In a New Jersey case, a guest of a resort was sexually assaulted in her room by a former employee of the resort. On the evening of the attack, the former employee was seen on the premises by security guards. The resort knew that this former employee was bitter about being fired. The security guards tried to find the former employee but were unsuccessful. Furthermore, several weeks before the attack, two other disgruntled former employees broke into guest rooms to steal a number of things. In a situation like this the resort can be found responsible for the guest’s injuries from the sexual assault because the criminal activity was foreseeable. The Resort knew about the prior criminal activities because of disgruntled former employees. Grossman v. Club Med Sales, 273 N.J. Super. 42 (1994).

Another example of when hotels can be held responsible for injuries to their guests if a guest gets hurt as a result of a fight or brawl at the hotel. If the hotel or motel hears or knows of loud, violent activities on its premises, it has a duty to intervene. If a fight breaks out in the pool area and the hotel knows about it, it has to intervene either by stopping the fight or calling the police or both. The hotel cannot just sit back and do nothing. Nebel v. Avichal Enterprises, 704 F. Supp. 570 (1989).

With the above in mind, it’s not enough to rely on the hotel to ensure your safety. As the traveler, you must be security conscious and can ask the hotel some questions before you make your reservation:

1. Does the hotel have round-the-clock security personnel?
2. Does the hotel require guests to present a government issued photo ID when registering?
3. Does the hotel restrict access to guest-room floors to those staying there?

The more you know about the Hotel or Motel is one of the best ways you can ensure peace of mind.

How The Reputation Management Affects Your Business

March 18th, 2022

Is it true that you are keen on finding out about dealing with your standing? Have you been searching for accommodating and solid data? Indeed, this article will ensure you get a few strong ideas. It will assist you with sorting out some way to more readily deal with your standing.

Posting data via online media locales is essential to your business’ standing. You should post a few times each week at any rate to actually run an advertising effort. Assuming you see that posting via online media locales is overpowering, consider recruiting an aide to make your posts for you.

At the point when individuals invest in some opportunity to offer something about your business, it is vital that you are sufficiently gracious to answer. While you might be an extremely bustling individual, it shows your crowd that you really care about them and what they need to say. This is imperative to keep a consistent client base.

At the point when you talk with your crowd, ensure that you do as such in a conversational tone. Individuals try to avoid the possibility of entrepreneurs continuously addressing them with promoting to them. While you would like to make a deal, you ought to never cause a client to feel like this is your main concern.

Be grateful. Assuming somebody leaves a decent audit about your organization, send them an individual message and express gratitude toward them for their criticism. On the off chance that conceivable, send your client a coupon for a specific percent off on their next buy as a much obliged. In the event that this is preposterous, earnestly say thanks to them for their input.

Assuming you will utilize anybody’s thoughts, you ought to constantly make a point to give them credit for that. Everybody out there can advance a little from others, so giving due credit will show individuals that you don’t think you are over that. This is an extraordinary method for getting their appreciation.